Privacy Policy
Effective Date: April 18, 2022
We at FLUIDEFI® know you care about how your personal information is used and shared, and we take your privacy
seriously. Please read the following to learn more about our Privacy Policy.
By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies
outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in
the following ways.
Remember that your use of FLUIDEFI’s Services is at all times subject to our Terms of Use, which incorporates
this Privacy Policy. Any terms we use in this Privacy Policy without defining them have the definitions given to
them in our Terms of Use.
What does this Privacy Policy cover?
This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) that we
gather when you are accessing or using our Services, but not the practices of companies we don’t own or control,
or people that we don’t manage. We may gather various types of Personal Information from our users, as explained
in more detail below, and we use this Personal Information internally in connection with our Services, including
to personalize, provide, and improve our services, to fulfill your requests for certain products and services,
and to analyze how you use the Services. In certain cases, we may also share some Personal Information with
third parties, but only as described below.
If you are under the age of majority in your jurisdiction of residence, you may use the Services only with the
consent of or under the supervision of your parent or legal guardian. The Services is not intended for use by
children under 13 years of age. If we learn that we have collected personal information through the Services
from a child under 13 without the consent of the child’s parent or guardian as required by law, we will delete
it.
Will FLUIDEFI ever change this Privacy Policy?
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Services. If required by law we will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via email or another manner through the Services. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your use of the Services after the effective date of any modified Privacy Policy indicates your acceptance of the modified Privacy Policy.
What Information does FLUIDEFI Collect?
Information You Provide to Us: We receive and store any information you knowingly provide to us. For example,
this includes information you provide when you import your Wallet such as information regarding your
transactional history on the Ethereum or Binance networks, the information you provide each time you wish to
make a transfer of virtual currency through the Services, or usage information, such as information about how
you use the Services and interact with us. It also includes (i) contact information you elect to provide to us
such as your email address, (ii) feedback and correspondence, such as information you provide in your responses
to surveys, to report a problem with our Services, or otherwise correspond with us, and (iii) marketing
information, such as your preferences for receiving marketing communications and details about how you engage
with them. Other than the information required to associate your Wallet with the Platform or Website, you are
not required to provide any other Personal Information to use the basic features of our Services, but you may be
required to provide additional Personal Information to access additional features or offerings.
You should understand that, because of the nature of the Ethereum network, your entire transactional history
conducted from your Wallet is provided to us or otherwise publicly accessible by default and is necessary to
support your usage of the Services.
Information Collected from Other Sources: We may obtain information from other sources, such as third parties in
connection with your use of our Services. We may combine this with information previously collected. In these
cases, our Privacy Policy governs the handling of the combined Personal Information.
Information Collected Automatically: Whenever you interact with certain parts of our Services such as our
landing page located at https://fluidefi.com or any of our webpages (collectively with the Website, the “Site”),
we automatically receive and record information on our server logs from your browser or device, which may
include your IP address, geolocation data, device identification, “cookie” information, the type of browser
and/or device you’re using to access our Services, and the page or feature you requested. We typically collect
this information through a variety of tracking technologies, including cookies, embedded scripts, web beacons,
file information and similar technology (collectively, “tracking technologies”). “Cookies” are identifiers we
transfer to your browser or device that allow us to recognize your browser or device and tell us how and when
pages and features in our Site are visited and by how many people. You may be able to change the preferences on
your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from
taking advantage of some of our features. If you click on a link to a third-party website or service, such third
party may also transmit cookies to you. This Privacy Policy does not cover the use of cookies by any third
parties, and we aren’t responsible for their privacy policies and practices. Please be aware that cookies placed
by third parties may continue to track your activities online even after you have left our Services.
We may use this data to customize content for you that we think you might like, based on your usage patterns. We
may also use it to improve the Services. For example, this data can tell us how often users use a particular
feature of the Services, and we can use that knowledge to make the Services interesting to as many users as
possible.
We do not automatically collect Personal Information or other nonpublic information in connection with
transactions on the Ethereum network you conduct using our Services through the Platform or Website, and we do
not use any automatic tracking technologies in these parts of our Services unless you explicitly agree to the
use of these tracking technologies.
Do Not Track Policy: Your browser may offer you a “Do Not Track” option, which allows you to signal to operators
of websites and web applications and services (including behavioral advertising services) that you do not wish
such operators to track certain of your online activities over time and across different websites. Do Not Track
signals are set on a browser-by-browser basis, so you must set them on every browser you use if you do not wish
to be tracked.
We do not track our users over time and across third-party websites to provide targeted advertising and
therefore we do not respond to Do Not Track requests. However, some third-party sites do keep track of your
browsing activities when they serve you content, which enables them to tailor what they present to you, and
these third parties may not honor Do Not Track requests. Remember that this is just our Do Not Track policy, and
we cannot and do not make any promises about how third parties react when you set this signal on your browser,
including any third-party sites we may link to. You should always review the privacy policy and specifically,
the Do Not Track policy, of a third-party website to understand how they will respond to Do Not Track requests.
Information we will never collect: We will never ask you to share your private keys to your Wallet or other
security information that could be used to access your Wallet without your explicit consent and action. FLUIDEFI
strongly recommends you perform thorough and careful due dillegence on anyone or any website that asks you to
enter your private keys or similar security information.
How does FLUIDEFI Use the Personal Information it Receives?
As a general policy, we aim to protect your privacy and Personal Information by collecting, using or sharing as
little Personal Information as possible in order to provide our Services unless you explicitly agree in writing
to additional collection, use or sharing.
To the extent we do use Personal Information, we use such information to provide and improve the Services,
optimize our technology, refine the experience of our users, and innovate ways to forward our mission.
Namely, we use the information we collect to:
- Administer the Services, enable you to use its features, and improve your overall user experience;
- Send information including confirmations, technical notices, updates, security alerts, and support and administrative messages;
- Respond to comments and questions and provide customer service;
- Analyze how users use the Services to help us optimize the Services and know if there are problems with the Services;
- Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity;
- With your consent, to link or combine user information with other Personal Information;
- To provide and deliver products and services requested by customers; and
- As disclosed below under the section of this Privacy Policy entitled “Will FLUIDEFI Share Any of the Personal Information it Receives?”
Will FLUIDEFI Share Any of the Personal Information it Receives?
We do not share or sell the Personal Information that you provide us with other organizations without your express consent, except as described in this Privacy Policy. We may share your Personal Information with third parties as described below:
- Consent: We may share Personal Information with your explicit consent.
- Affiliated Businesses: In certain situations, businesses or third-party websites we are affiliated with may sell or provide products or services to you through or in connection with the Services (either alone or jointly with us). You can recognize when an affiliated business is associated with such a transaction or service, and we will share your Personal Information with that affiliated business only to the extent that it is related to such transaction or service. We have no control over the policies and practices of third-party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review all of these businesses’ or websites’ policies.
- Our Agents: We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you or to us. Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us.
- Business Transfers: We may choose to buy or sell assets and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.
- Third-Party Services: We may use third-party services, such as Google Analytics, to grow our business, to improve and develop our Services, to monitor and analyze use of our Services, to aid our technical administration, to increase the functionality and user-friendliness of our Services, and to verify that users have the authorization needed for us to process their requests. These services may collect and retain some information about you, such as the IP address assigned to you on the date you use the Services, but not your name or other personally-identifying information. We may combine the information generated through the use of these services with your Personal Information but never in a way that will identify you to any other user or third party. Although these services may plant a persistent cookie on your web browser to identify you as a unique user the next time you use the Services, the cookie cannot be used by anyone but Google. Google Analytics services’ ability to use and share information about your use of the Services is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You may find additional information about Google Analytics at https://google.com/policies/privacy/partners/. You can opt-out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout/.
- Protection of FLUIDEFI and Others: We reserve the right to access, read, preserve, and disclose any information that we believe is necessary to comply with law or court order; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of FLUIDEFI, our employees, our users, or others.
Is Personal Information about me secure?
We endeavour to protect the privacy of the Personal Information we hold in our records, but unfortunately, we
cannot guarantee complete security. The safety and security of your Personal Information also depends on you.
Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user
information at any time. Your Wallet is protected by your password, private key, and/or seed phrase, and we urge
you to take steps to keep this and other Personal Information safe by not disclosing your security credentials
or leaving your Wallet open in an unsecured manner. We further protect your Personal Information from potential
security breaches by implementing certain technological security measures including encryption, firewalls and
secure socket layer technology. We also seek to protect Personal Information by refraining from collecting
Personal Information where possible. However, these measures do not guarantee that your Personal Information
will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By
using our Services, you acknowledge that you understand and agree to assume these risks.
WE DO NOT AND WILL NEVER STORE YOUR WALLET PASSWORD, PRIVATE KEY, OR SEED PHRASE TO YOUR WALLET. IF YOU LOSE
ACCESS TO BOTH YOUR PASSWORD AND SEED PHRASE, WE WILL BE UNABLE TO HELP YOU ACCESS YOUR WALLET, AND ANY ASSETS
HELD IN THE WALLET MAY BE PERMANENTLY IRRETRIEVABLE.
EU RESIDENTS
If you are a resident of the European Economic Area (“EEA”) or Switzerland, you may have additional rights under
the General Data Protection Regulation (the “GDPR”) and other applicable law with respect to your Personal Data,
as outlined below.
For the purpose of this section, we use the terms “Personal Data” and “processing” as they are defined in the
GDPR, but “Personal Data” generally means information that can be used to individually identify a person, and
“processing” generally covers actions that can be performed in connection with data such as collection, use,
storage and disclosure. FLUIDEFI will be the controller of your Personal Data processed in connection with the
Services.
If there are any conflicts between this section and any other provision of this Privacy Policy, the policy or
portion that is more protective of Personal Data shall control to the extent of such conflict. If you have any
questions about this section or whether any of the following applies to you, please contact us at
[email protected].
We may use any aggregated data derived from or incorporating your Personal Information after you update or
delete it, but not in a manner that would identify you personally.
What Personal Data Do We Collect from You?
We collect Personal Data about you when you provide such information directly to us, when third parties such as our business partners or service providers provide us with Personal Data about you, or when Personal Data about you is automatically collected in connection with your use of our Services.
- Information we collect directly from you: We receive Personal Data directly from you when you provide us with such Personal Data, including without limitation, Personal Information as described above under “Information You Provide to Us” and “Information Collected from Other Sources”, and any other information you may elect to submit in your communications with us while using our Services. You are not required to submit Personal Data solely in connection with your use of your Wallet through our Services, but certain of our other Services may require submission of Personal Data to fully exploit those Services.
- Information we automatically collect when you use our Services: Some Personal Data is automatically collected when you use our Services, including without limitation, the information described above under “Information Collected Automatically.”
How Do We Use Your Personal Data?
We process Personal Data to operate, improve, understand and personalize our Services. See “How does FLUIDEFI
Use the Personal Information it Receives?” for more information on how we use your Personal Data.
We will only process your Personal Data if we have a lawful basis for doing so. Lawful bases for processing
include consent, contractual necessity and our “legitimate interests” or the legitimate interest of others, as
further described below.
- Contractual Necessity: We process certain Personal Data as a matter of “contractual necessity”, meaning that we need to process the data to perform under our Terms of Use with you, which enables us to provide you with the Services. When we process data due to contractual necessity, failure to provide such Personal Data will result in your inability to use some or all portions of the Services that require such data.
- Legitimate Interest: We may also process your Personal Data where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. We consider and balance any potential impacts on you (both positive and negative) and your rights before we process your Personal Data for our legitimate interests. We do not use your Personal Data for activities where our interests are overridden by any adverse impact on you (unless we have your consent or are otherwise required or permitted to by law). Examples of these legitimate interests include operation and improvement of our business, products and Services, provision of customer support, protection from fraud or security threats, compliance with legal obligations or completion of corporate transactions.
- Consent: In some cases, we process Personal Data based on the consent you expressly grant to us at the time we collect such data. When we process Personal Data based on your consent, it will be expressly indicated to you at the point and time of collection.
- Other Processing Grounds: From time to time we may also need to process Personal Data to comply with a legal obligation, if it is necessary to protect the vital interests of you or other data subjects, or if it is necessary for a task carried out in the public interest.
How and With Whom Do We Share Your Data?
We share Personal Data with our agents, third-party service providers who work on our behalf and provide us with services related to the purposes described in this Privacy Policy or our Terms of Use, potential business partners in connection with business transfers described in this Privacy Policy, or for legal purposes. Please see “Will FLUIDEFI Share Any of the Personal Information it Receives?” for more information.
How Long Do We Retain Your Personal Data?
We retain Personal Data about you for as long as necessary to provide you Services. In some cases, we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. Afterwards, we may retain some information in a depersonalized or aggregated form but not in a way that would identify you personally.
What Security Measures Do We Use?
We seek to protect Personal Data using appropriate technical and organizational measures based on the type of Personal Data and applicable processing activity, and, where possible, we refrain from collecting Personal Data. For example, FLUIDEFI does not collect private key data associated with your Wallet, and we secure the Personal Data you provide in a controlled, secure environment that is protected from unauthorized access. FLUIDEFI regularly audits its system for any possible security vulnerabilities to safeguard Personal Data. FLUIDEFI protects the security of your information during transmission by using Transport Layer Security (TSL/SSL), which encrypts all information that you input. However, your private key is the key to your Wallet. If you do share your private key or your Personal Data with others that enables them to access your private key, you remain responsible for all actions taken in the name of your Wallet. If you lose control of your private key, you may lose control over your Wallet and/or your Personal Data and may be subject to legally binding actions taken on your behalf.
What Rights Do You Have Regarding Your Personal Data?
You have certain rights with respect to your Personal Data, including those set forth below. For more information about these rights, or to submit a request, please email [email protected]. Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision. In some cases, we may also need to you to provide us with additional information, which may include Personal Data, if necessary, to verify your identity and the nature of your request.
- Access: You can request more information about the Personal Data we hold about you and request a copy of such Personal Data. You can also access certain of your Personal Data by visiting the Platform or Website.
- Rectification: If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data. You can correct some of this information directly by editing them on the Platform or Website.
- Erasure: You can request that we erase some or all your Personal Data from our systems, provided that this will not erase any Personal Data you have submitted to the Ethereum network.
- Withdrawal of Consent: If we are processing your Personal Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Data, if such use or disclosure is necessary to enable you to utilize some or all of our Services.
- Portability: You can ask for a copy of your Personal Data in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.
- Objection: You can contact us to let us know that you object to the further use or disclosure of your Personal Data for certain purposes.
- Restriction of Processing: You can ask us to restrict further processing of your Personal Data.
- Right to File Complaint: You have the right to lodge a complaint about FLUIDEFI’s practices with respect to your Personal Data with the supervisory authority of your country or European Union Member State.
Transfers of Personal Data
Certain of the Services are hosted and operated in part in Canada through FLUIDEFI and its service providers, and if you do not reside in Canada, laws in Canada may differ from the laws where you reside. By using the Services and providing your information, you acknowledge that any Personal Data about you, regardless of whether provided by you or obtained from a third party, may be provided to FLUIDEFI in Canada and may be hosted on Canadian servers. You hereby consent to and authorize FLUIDEFI to transfer, store and process your Personal Data to and in Canada, and possibly other countries. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy. One such step we may take to ensure the security of your Personal Data in the event that a transfer may not be subject to the same protection in the EEA or Switzerland, is to enter into specific contractual clauses approved by the European Commission which ensure your personal information is given the same protection it has in Europe.
What If You Have Questions Regarding Your Personal Data?
If you have any questions about this section or our data practices generally, please contact us using the following information:
- Physical address: 4149 de Mentana Street, Montreal, Quebec, H2L 3S3
- Designated Representative Name: Data Protection Officer
- Email address for contact: [email protected]
What if I have questions about this policy?
If you have any questions or concerns regarding our privacy policies, please send us a detailed message to [email protected], and we will try to resolve your concerns.
PRIVACY POLICY ADDENDUM FOR CALIFORNIA RESIDENTS
This Privacy Policy Addendum supplements the Privacy Policy and describes additional rights of residents of the State of California.
Persons with disabilities may obtain this notice in alternative format upon request by contacting us at [email protected].
Your California Privacy Rights
California residents are entitled once a year, free of charge, to request and obtain certain information regarding our disclosure, if any, of certain categories of personal information to third parties for their direct marketing purposes in the preceding calendar year. We do not share personal information with third parties for their own direct marketing purposes.
California Consumer Privacy Act
The California Consumer Privacy Act (“CCPA”) provides California residents with rights to receive certain disclosures regarding the collection, use, and sharing of “Personal Information” (as defined in this section), as well as rights to know/access, delete, and limit sharing of Personal Information.
The CCPA defines “Personal Information” to mean “information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.” Certain information we collect may be exempt from the CCPA because it is considered public information (i.e., it is made available by a government entity) or covered by a specific federal privacy law, such as the Gramm–Leach–Bliley Act, the Health Insurance Portability and Accountability Act, or the Fair Credit Reporting Act. Your rights are described below:
Right to Notice at Collection Regarding the Categories of Personal Information Collected
You have the right to receive notice of the categories of Personal Information we collect, and the purposes for which those categories of Personal Information will be used. This notice should be provided at or before the time of collection. The categories we use to describe the information are those enumerated in the CCPA.
- Identifiers. We collect your name, phone number, contact address, and e-mail address when you engage with our website. We use this information to manage and provide the Services that you request, respond to your requests, and to communicate with you about the Services. We collect your social media handle when you interact with our Services through social media. We use this information to improve the user experience and our Service.
- Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). In addition to the identifiers in the above section, we collect your credit card number to provide you with requested Services. We DO NOT store credit card information on our servers. We use PCI-compliant third-party credit card processors such as Stripe. We retain records of your payment history on our servers.
- Internet or other similar network activity. We automatically collect information about your browsing history and your interaction with the content of our Services to measure activity, determine the effectiveness of our Services, and improve them.
- Sensory Data. We may collect your audio or voice recordings to provide you with Services.
We may share any of the above-listed information with service providers, as described above. Service providers are restricted from using Personal Information for any purpose that is not related to our engagement. The types of service providers with whom we share information and the services they provide are described in the Privacy Policy. We have not sold any personal information.
Right to Know/Access Information
You have the right to request access to Personal Information collected about you over the past 12 months and information regarding the source of that information, the purposes for which we collect it, and the third parties and service providers with whom we share it. You may submit such a request as described below. To protect our users’ Personal Information, we are required to verify your identity before we can act on your request.
Right to Request Deletion of Information
You have the right to request in certain circumstances that we delete any Personal Information that we have collected directly from you. You may submit such a request as described below. To protect our users’ Personal Information, we are required to verify your identity before we can act on your request. We may have a reason under the law why we do not have to comply with your request, or why we may comply with it in a more limited way than you anticipated. If we do, we will explain that to you in our response.
How to Submit a Request
You may submit a request to exercise your rights to know/access or delete your Personal Information by sending us an email at [email protected].
Only you or your authorized agent may make a verifiable consumer request related to your personal information. If you use an authorized agent to submit a request on your behalf, we may require that you (1) provide the authorized agent written permission to do so, and (2) provide a copy of the authorization or provide a copy of a power of attorney that complies with California Probate Code sections 4000 to 4465 so that we can verify the identity of the authorized agent.
In verifying requests, we employ reasonable measures to detect fraudulent requests and prevent unauthorized access to your Personal Information. To meet our obligations, we are required to verify your identity, and the identity of your authorized agent, if the request is submitted via an agent, by associating the information provided in your request to Personal Information previously collected by us.
If we suspect fraudulent or malicious activity on or from the password-protected account, we may decline a request or request that you provide further verifying information.
You may only make a verifiable consumer request twice within a 12-month period. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify your identity or authority to make the request.
Right to Opt-Out of Sale of Personal Information to Third Parties
You have the right to opt-out of any sale of your Personal Information by us to third parties. We do not sell information to third parties.
Right to Information Regarding Participation in Data Sharing for Financial Incentives
You have the right to be free from discrimination based on your exercise of your CCPA rights. We do not discriminate against anyone who chooses to exercise their CCPA rights.
